Writing
I write about AI, products, and business, what I learn and where I get stuck while building, and experiences and reflections from everyday life. Some of these thoughts are still evolving. You’re welcome to join the conversation.
If agents become the direct operators of software, how does a product manager's work change? Following the Salesforce Koa story further, I explore interfaces, capabilities, and the changing role of people.
How does Salesforce turn 27 years of CRM experience into a practice ground for AI? From Koa to AIforce, I see a shift from teaching people to use software to training AI to do the work.
Emergent prompted me to unpack three layers of FDE work and consider which could become AI products. It also made me rethink how a one-person business might serve enterprise customers.
A look at Emergent’s technical choices, target users, and revenue model: how a self-serve product reaches the business market, and what that approach suggests for my own AI product explorations.
A conversation about sales KPIs made me reflect on my habit of treating work like an assignment—and the real-world feedback that building a business demands.