Writing
I write about AI, products, and business, what I learn and where I get stuck while building, and experiences and reflections from everyday life. Some of these thoughts are still evolving. You’re welcome to join the conversation.
If agents become the direct operators of software, how does a product manager's work change? Following the Salesforce Koa story further, I explore interfaces, capabilities, and the changing role of people.
How does Salesforce turn 27 years of CRM experience into a practice ground for AI? From Koa to AIforce, I see a shift from teaching people to use software to training AI to do the work.
From the lab to pilot plants and commercialization, the same project needs different criteria at each stage. Could agents learn to recognize those shifts in decision-making too?
Running several agents at once, I discovered that my reading, judgment, and energy were what could not keep up. So I decided to give myself a break.
A development plan for a recording tool led me to think about business experience, workflow adjustments, and engineering details that may not need such elaborate solutions.
Emergent prompted me to unpack three layers of FDE work and consider which could become AI products. It also made me rethink how a one-person business might serve enterprise customers.
A look at Emergent’s technical choices, target users, and revenue model: how a self-serve product reaches the business market, and what that approach suggests for my own AI product explorations.
Creating content and building products can be different forms of the same expression. A thought about using products to have a conversation with the world.